dewi77 Privacy Policy

1. Information We Collect

To provide our Services effectively and comply with legal obligations, dewi77 collects various types of personal information from Users. We are transparent about what information we collect and why.

1.1 Information You Provide Directly

When you register an account, verify your identity, or use our Services, you provide the following information:

• Account Registration Information: Full name, date of birth, gender, email address, mobile phone number, residential address, and chosen username/password.
• Identity Verification Information (KYC): Government-issued identification documents (Indonesian National ID Card/KTP), proof of address documents, selfie photographs, and additional verification documents as required by anti-money laundering regulations.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja numbers), and payment card details if applicable. Note: We do not store full credit card numbers; these are processed securely through PCI DSS compliant payment gateways.
• Communication Information: Messages sent to customer support, feedback submissions, survey responses, and any other communications you initiate with dewi77.
• Preference Information: Gaming preferences, favorite games, notification settings, deposit limits, and responsible gaming tool configurations.

1.2 Information Collected Automatically

When you access and use the dewi77 platform, certain information is automatically collected:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers.
• Usage Information: Pages visited, games played, time spent on platform, betting patterns, login/logout times, features used.
• Technical Information: IP address, internet service provider, geolocation data (country, city), language preference, time zone setting.
• Transaction Information: Deposit amounts, withdrawal requests, bet history, win/loss records, bonus claims, wagering progress.
• Cookies and Tracking Technologies: Session cookies, authentication tokens, analytics cookies, preference cookies. You can manage cookie preferences in your browser settings.

1.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from banks and e-wallet providers to verify deposit/withdrawal completion.
• Identity Verification Services: Validation results from third-party KYC verification providers used to confirm identity authenticity.
• Fraud Prevention Services: Risk assessment data to detect and prevent fraudulent activity.
• Game Providers: Game session data, RNG results, and betting outcomes from our licensed game supplier partners.

2. How We Use Your Information

dewi77 uses collected information for the following legitimate purposes:

2.1 Service Provision and Account Management

• Create and manage your dewi77 account
• Authenticate your identity and verify account access
• Process deposits, withdrawals, and financial transactions
• Enable gameplay and betting functionality across all Services
• Track betting history and account balances
• Provide customer support and respond to inquiries
• Send transactional notifications (deposit confirmations, withdrawal updates, bonus credits)

2.2 Legal and Regulatory Compliance

• Verify user age (21+ requirement) and residency eligibility
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records required by gaming license conditions
• Enforce our Terms and Conditions and other platform policies

2.3 Platform Security and Fraud Prevention

• Monitor for suspicious activity, account takeover attempts, and security breaches
• Detect and prevent bonus abuse, collusion, and cheating
• Identify duplicate accounts and unauthorized access
• Protect against malware, DDoS attacks, and other technical threats
• Investigate disputes and resolve conflicts between users

2.4 Service Improvement and Analytics

• Analyze platform usage patterns to improve user experience
• Test new features and optimize existing functionality
• Understand gaming preferences to curate relevant content
• Generate aggregated, anonymized statistics for business intelligence
• Conduct research on responsible gaming behaviors

2.5 Marketing and Communications (With Your Consent)

• Send promotional offers, bonus announcements, and special events (you can opt-out anytime)
• Provide personalized game recommendations based on your preferences
• Notify you of new features, tournaments, and platform updates
• Conduct surveys to gather feedback on our Services

Important: You have the right to opt out of marketing communications at any time by adjusting your account notification settings or clicking "unsubscribe" links in emails. This will not affect transactional messages required for account operation.

3. How We Protect Your Information

dewi77 employs comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same technology used by major banks.
• Encrypted Data Storage: Sensitive information including passwords, financial details, and identification documents is stored encrypted in our databases.
• Secure Password Hashing: Passwords are hashed using industry-standard algorithms (bcrypt/SHA-256) and are never stored or visible in plain text.
• Firewall Protection: Multi-layer firewall systems protect our infrastructure from external threats and unauthorized access attempts.
• Intrusion Detection Systems: Real-time monitoring detects and responds to potential security breaches immediately.
• Regular Security Audits: Independent security experts conduct periodic penetration testing and vulnerability assessments.

3.2 Administrative and Physical Security

• Access Controls: Strict role-based access ensures only authorized personnel can access personal data, and only when necessary for their job functions.
• Employee Training: All staff undergo regular data protection and security awareness training.
• Background Checks: Employees with data access undergo thorough background screening.
• Secure Facilities: Physical servers housed in secure data centers with 24/7 surveillance, biometric access controls, and environmental protection.
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security incidents.

3.3 Your Role in Security

While we implement robust security measures, account security is a shared responsibility:

• Choose a strong, unique password combining letters, numbers, and symbols
• Never share your login credentials with anyone, including dewi77 staff (we will never ask for your password)
• Enable two-factor authentication (2FA) if offered for additional protection
• Log out after each session, especially on shared devices
• Keep your registered email and phone number secure and up-to-date
• Immediately report any suspicious activity or unauthorized access to our support team

4. Information Sharing and Disclosure

dewi77 does not sell your personal information to third parties. We only share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Banks, e-wallet providers, and payment gateways process your financial transactions securely.
• Identity Verification Services: Third-party KYC/AML verification providers validate your identity documents.
• Game Providers: Licensed game developers and suppliers (Pragmatic Play, Evolution Gaming, etc.) receive gameplay data to operate games.
• Cloud Hosting Providers: Secure data center operators host our infrastructure.
• Customer Support Tools: Live chat and helpdesk software providers enable customer service delivery.
• Analytics Services: Platform analytics tools help us understand usage patterns (data is anonymized where possible).

All third-party providers are contractually bound to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or to protect rights:

• In response to valid legal requests from law enforcement or regulatory authorities
• To comply with court orders, subpoenas, or legal processes
• When necessary to investigate fraud, security incidents, or Terms violations
• To protect the safety, rights, or property of dewi77, our users, or the public
• In connection with anti-money laundering or terrorist financing investigations

4.3 Business Transfers

In the event dewi77 is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change and your options regarding your data.

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as featuring winners in promotional materials (with personal details anonymized unless you agree otherwise).

5. Data Retention

dewi77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information retained throughout the period your account remains active and for a reasonable period afterward to handle any disputes or queries.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with Indonesian financial record-keeping laws, anti-money laundering requirements, and tax regulations.
• Transaction Records: Betting history, deposit/withdrawal records, and financial transactions retained for 7 years minimum as required by gaming regulations.
• Communications: Customer support conversations and correspondence retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we respect your choice.

Once retention periods expire and there is no legal obligation to maintain the data, we securely delete or anonymize your information.

6. Your Privacy Rights

As a dewi77 user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

6.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records. Account closure requests will result in data deletion after applicable retention periods expire.

6.4 Right to Object

You can object to certain types of data processing, particularly for marketing purposes. Opt out of marketing communications via account settings or email unsubscribe links.

6.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through our customer support channels. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

dewi77 uses cookies and similar technologies to enhance your experience and understand platform usage:

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, authentication, and security. Cannot be disabled.	Session/Persistent
Functional Cookies	Remember your preferences, language settings, and personalization choices.	Persistent (up to 1 year)
Analytics Cookies	Collect anonymous usage statistics to help us improve the platform.	Persistent (up to 2 years)
Marketing Cookies	Track campaign effectiveness and deliver personalized promotional content.	Persistent (up to 1 year)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

8. International Data Transfers

dewi77 primarily operates within Indonesia and stores data on servers located in secure Indonesian data centers. However, some service providers may process data outside Indonesia. When international transfers occur, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with strict security requirements
• Regular audits of international service providers' security practices
• Encryption of data during international transmission

9. Children's Privacy

dewi77 Services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected information from a person under 21, we will delete that information immediately. If you believe a minor has provided information to dewi77, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

dewi77 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through:

• Email notification to your registered email address
• Prominent banner notice on the platform homepage
• In-account notification upon login

The "Effective Date" at the top of this policy indicates when the latest version was published. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• General Privacy Inquiries: [email protected]
• Customer Support: [email protected]
• 24/7 Live Chat: Available on the platform
• WhatsApp: +62 812 3456 7890 (08:00 - 24:00 WIB)

Our dedicated Data Protection Officer will respond to privacy-related inquiries within 30 days.